We stand behind the quality of our products and value your happiness! Got a question or need help? We're here for you! Need to return an item? We make it simple.
We actually use and love all of the products we sell, so you can rest assured, if there's an issue you're having with a particular product, we've likely got a tip or suggestion that will help you out! Just shoot us a message, night or day. We generally respond within a few hours.
If for any reason your purchase does not meet your expectations, we are committed to finding a solution that will bring you happiness and restore the confidence and value you hold in Femallay.
Return Policy Information
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that, if you wish to return products for any reason, you may send them back to us within 60 days from the invoice date, and we will issue your qualifying hassle-free refund within 5 days from receipt of the return.
We are proud of the fact that:
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.
Qualifying returns are eligible for a refund to the payment account (credit card, bank account, or PayPal account) used to purchase the order.
Returns may be shipped through USPS, UPS, or FedEx to the following address:
2075 N. Marine Blvd Ste U #409
Jacksonville, NC 28546
If you have any additional questions or concerns please email us at firstname.lastname@example.org or use the contact form here.
Policy Restrictions & Exceptions
Discrepancies and Shortages
If your order is received with any notable shortcomings, please contact customer service immediately. We promise to fix the problem as quickly as possible.