Shipping Inquiries

WHAT SHIPPING OPTIONS DO YOU OFFER?

  • United States Postal Service Priority [2-5 business days]
  • UPS Ground [2-5 business days]

*Please note estimated shipping speeds (in days) on our checkout page are generated by the carrier and are only estimates, not guaranteed delivery times. Any failure to meet the estimated shipping deadline is the failure of the shipping carrier alone, and customers should be aware that the USPS in particular is experiencing a significant amount of delays right now with shipping (see below).

Additionally, please bear in mind that estimated shipping speeds do not include our pre-shipment order processing times.

If your package is time sensitive or if you have had prior issues with USPS deliveries, please be sure to checkout with UPS.

WHERE IS MY PACKAGE? 

Due to COVID-19, we are experiencing a significant amount of delays with shipping. Packages shipped via USPS may temporarily require more time to be delivered due to limited transportation availability.

You can read the USPS official Coronavirus updates regarding shipping delays here.

MY TRACKING NUMBER STILL SAYS PRE-SHIPMENT?

If your tracking link is still showing your package is in pre-shipment that means that your package has been processed on our end and sent to the USPS, but they have yet to scan your package. You should typically see an update within the next few days. 

Occasionally, when the initial post office that receives your package does not scan your package in, your tracking information may not be updated until final delivery. We encourage you to just give it a bit of time and let us know if there are no updates within 7 days from the time your order ships!

MY PACKAGE HAS BEEN IN TRANSIT FOR DAYS NOW, WHAT DOES THAT MEAN?

This typically means somewhere along the way your package has experienced a delay within the USPS. The good news is your package is definitely on its way and should hopefully arrive within a few days time!

MY PACKAGE SAID IT WAS DELIVERED, BUT I NEVER RECEIVED IT?

If you purchased Priority Shipping or Route Shipping Insurance, please file a claim through them here and they will be able to best assist you.

If you did not purchase Route Shipping Insurance or used Standard USPS shipping, please email us at hello@femallay.com or fill out our contact form and we will do our best to assist you.

WHAT CAN I DO?

Please wait patiently as we are doing our best to ensure everyone receives their packages as quickly as possible.

If you have any further questions regarding the status of your order, please don't hesitate to reach out to us at hello@femallay.com or fill out our contact form and we will do our best to assist you.

Thanks for your patience and understanding during these unprecedented times!