Politique de remboursement

Order Cancellations

If you need to cancel your order, we're happy to help if we're able to stop the order before it is prepared for shipment.

  • Orders canceled before fulfillment will receive a full refund to the original form of payment. Please allow 3–5 business days for your financial institution to process the refund.

  • Orders that have already been processed or shipped cannot be canceled. If you no longer want the order, you may refuse delivery or return the unopened package to us. Once the unopened package is received and inspected, we'll issue a refund for the purchase price of the product, less original shipping charges.

For cancellation requests, please contact us at hello@femallay.com as soon as possible.

 

 

Returns, Refunds & Exchanges

Orders over $300 are not eligible for refunds. If your order exceeds $300, please contact our Customer Care team to discuss exchange eligibility.

Items Eligible for Refund

  • Full-priced, unopened, unused products

  • Incorrect products

  • Defective products

  • Products damaged during shipping

  • Eligible lost shipments

  • Approved allergic reaction claims

 

 

Full-Priced, Unopened & Unused Products

Because our products are intimate wellness products, we cannot accept returns of opened or used items for hygienic and safety reasons.

To qualify for a refund:

  • Items must be unopened, unused, and in their original packaging.

  • Return requests must be submitted within 45 days of delivery.

  • Returned products are subject to inspection before a refund is approved.

  • Shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the return is the result of our error or a damaged shipment.

Please note:

  • Sale items are final sale and are not eligible for refunds.

  • Refunds are issued only after returned merchandise has been received and approved.

Not sure which product is right for you? We offer sample packs so you can try our products before purchasing a full-size item.

 

 

Incorrect or Defective Products

While we take great care in packing every order, mistakes can occasionally happen.

If you receive an incorrect or defective product, please notify us within 3 days of delivery by emailing hello@femallay.com.

Once verified, we'll gladly replace the item or issue a full refund.

 

 

Damaged Shipments

If your package arrives damaged, please notify us within 3 days of delivery.

To assist with the carrier claim process, please include:

  • Photos of the outside shipping box

  • Photos of the damaged product(s)

  • Photos of the interior packaging materials

  • Your order number

Please do not discard the damaged product or packaging until your claim has been resolved, as the shipping carrier may require additional documentation.

Once we receive the necessary information, we'll submit a claim with the shipping carrier and keep you updated throughout the process. When the claim is approved, we'll either send a replacement or issue a refund, depending on product availability and your preference.

 

 

Lost or Missing Packages

If your tracking information indicates your package has been delivered but you cannot locate it, or if the carrier indicates the package has been lost in transit, please take the following steps before contacting us:

  1. Check around your property and with household members.

  2. Ask nearby neighbors if the package was delivered to them by mistake.

  3. Contact your local USPS, UPS, or FedEx office using your tracking number to determine whether the package is being held or if additional delivery information is available.

If you still cannot locate your package, please contact us at hello@femallay.com within 45 days of your order date.

To help us file a carrier claim, please provide:

  • Your order number

  • Tracking number

  • Confirmation that you've checked with neighbors and your local carrier

  • Any additional information that may assist with the investigation

We'll work directly with the shipping carrier to investigate the shipment and, when appropriate, provide a replacement or refund in accordance with the carrier's claim determination.

 

 

Allergic Reactions

Our vaginal suppositories are formulated with carefully selected, pH-balanced, natural ingredients. Although allergic reactions are uncommon, sensitivities can occur.

If you believe you've experienced an allergic reaction:

  • Follow the instructions included with your product.

  • Contact your healthcare provider if you have medical concerns.

  • Email hello@femallay.com with your order information and a brief description of your experience.

Approved allergic reaction claims are eligible for a full refund to the original payment method.

 

 

Shipping Coverage

We ship orders using trusted carriers including USPS, UPS, and FedEx.

Most domestic shipments include carrier liability coverage of up to the amount provided by the selected shipping service. If a shipment is lost or damaged while in transit, we'll assist in filing the appropriate claim with the shipping carrier.

Please note that reimbursement for lost or damaged shipments is subject to the carrier's claim review and approval, including their documentation requirements and coverage limitations.

To help expedite any claim, customers may be asked to provide photographs, retain the original packaging, and supply additional information requested by the carrier.

 

 

Exclusions

Femallay is not responsible for:

  • Incorrect or incomplete shipping addresses entered during checkout.

  • Packages that cannot be delivered because of an incorrect address, incomplete address, insufficient address, or failed mail forwarding.

  • Shipping delays caused by the carrier, weather, natural disasters, or other circumstances beyond our control.

  • Orders marked as delivered when the carrier's investigation determines successful delivery in accordance with its records.

Customers are responsible for verifying their shipping address before completing their purchase.

 

 

Order Processing & Shipping

Our Fulfillment Team typically processes orders within 1–2 business days.

Please note that your selected shipping speed begins after your order has been processed and accepted by the shipping carrier.

During periods of unusually high order volume, including holidays and promotional events, processing times may extend to 3–5 business days.

Once your order ships, you'll receive a confirmation email containing your tracking information.

Shipping times are estimates provided by the carrier and are not guaranteed. While we monitor every shipment, delivery schedules are ultimately controlled by the shipping carrier.

If you have any questions about your order, we're always happy to help.

Email: hello@femallay.com

 

*Updated 07.22.2026